FAST Connect

Call FAST Connect Dispatch at (707) 422-2877.

FAST Connect riders can book a trip up to 24 hours in advance.

A FAST Connect vehicle will pick up from a designated location within a zone closest to your location at the time a ride is reserved.  Must be in a zone to reserve a ride. 

Within the same zone, at a designated stop closest to the requested drop off address.

FAST Connect will drop off at the nearest fixed-route bus stop within a zone or take you to a designated venue (Fairfield Civic Center and/or Fairfield Transportation Center (FTC)).

If you are currently not in one of the two FAST Connect zones, you can utilize FAST’s existing fixed route bus service to travel to a FAST Connect zone or choose another way of getting into the zone to reserve a ride. Once you are in a FAST Connect zone, you will be able to book a FAST Connect ride to travel within the zone or to a designated venue (Fairfield Civic Center and/or Fairfield Transportation Center (FTC)).

The below table outlines the fares, which are the same as FAST fixed-route fares. A 31-day pass (on Clipper or Token Transit) will allow you unlimited rides on both FAST and FAST Connect services.

*Disabled riders must apply for a Clipper Regional Transit Connection (RTC) card   to receive the reduced fare on Clipper. 

Riders who use Clipper Card Cash Value will have one free transfer valid for 60 minutes upon tapping the Clipper device to pay their fare.  Purchasing a 31-Day pass on Clipper or Token Transit allows for unlimited transfers.

FAST is focused on a great user experience and strives to keep wait times between 20 and 30 minutes.

Open app, select menu (upper-left), select “Trips,” then select three dots (lower-right) under desired trip to cancel, select “Cancel trip” or “Edit trip time.”

• There is not an option to change pickup/drop off location(s); you must “cancel” trip and reschedule.

FAST Connect Dispatch can assist with adjusting trip times or canceling a trip: (707) 422- 2877.

Trips will be shared to optimize travel and ensure your wait time is minimized. FAST Connect is an innovative new on-demand option, but it is still a public transit service.

FAST Connect operates the same hours of FAST’s fixed route bus service: Monday – Friday 6:00 am – 8:00 pm and on Saturday 9:00 am – 5:00 pm.

FAST Connect does not operate on Sundays, New Year’s Day, Memorial Day, Juneteenth, 4^th of July, Labor Day, Thanksgiving Day, and Christmas Day.

FAST Connect vehicles are accessible to persons with disabilities and persons using wheelchairs.  Please confirm (on the “Ride Pingo” app or with dispatch) if a wheelchair will be boarding to efficiently manage space on a vehicle.

As part of its FAST Forward strategic plan approved by City Council in September 2022, FAST will reduce fixed route service over the next few years.

Only service animals are allowed on all transit vehicles.

Under Department of Transportation (DOT) Americans with Disabilities Act (ADA) regulations, the definition of a service animal is an animal “individually trained to work or perform tasks for an individual with a disability.” Animals meeting this definition are considered service animals under the ADA regardless of whether they have been licensed or certified by a state or local government. If an animal’s only function is to provide emotional support or comfort for the rider, that animal would not fall under the regulatory training-based definition of a service animal. Service animals are working animals and not pets. Service animals must always be under the control of the owner and well-behaved. Any service animal will be removed if it shows signs of aggression or inappropriate behavior, such as uncontrolled barking, growling at other passengers, jumping on other passengers, or running away from the owner.

All FAST Connect vehicles are equipped with bike racks.

FAST Connect Dispatch: (707) 422- 2877
Monday – Friday: 5:00 am – 8:00 pm
Saturday: 7:30 am – 6:00 pm

FAST Administration: (707) 434-3800
Monday-Thursday:  8:00 am – 12:00 pm and 1:00 pm – 5:00 pm