Frequently Asked Questions
What is FAST Connect?
FAST Connect is a new on-demand service operated by FAST, effective September 5, 2023. The service uses a new ride-share app called “Ride Pingo” which allows customers to book a shared transit trip in specific areas called “zones”.
Where can I use FAST Connect?
FAST Connect will initially provide service in two areas of Fairfield: Cordelia/Green Valley and Northeast Fairfield. The Northeast Fairfield zone will also provide service to three locations at Travis Air Force Base (David Grant Medical Center, BX, and Call Center) that will require an eligible military ID to access.
How can I book a FAST Connect ride?
Download the “Ride Pingo” app in major app stores or scan the QR code (here), register for an account, and you’re ready to ride!
What if I do not have a smartphone?
You can also book a ride by calling FAST Connect Dispatch at (707) 422-2877.
How far in advance can I book my trip?
FAST Connect riders can book their trip up to 24 hours in advance.
Where will FAST Connect pick me up or drop me off in a zone?
When you book a ride, FAST Connect will direct you to a pickup and drop off near your requested location. If you need to travel outside of a zone, FAST Connect will drop you off at the nearest fixed-route stop.
How can I use FAST Connect if I am not in one of the zones?
If you are currently not in one of the two FAST Connect zones, you can utilize FAST’s existing fixed routes to travel to the zone or choose another way of getting into the zone. Once you are in the zone, you will be able to book a FAST Connect ride to travel within the zone.
If you are within a FAST Connect zone and need to travel outside the zone you can take FAST Connect to a FAST fixed route bus stop.
How much does a FAST Connect ride cost?
See below table that outlines single ride and pass costs. A 31-day pass (on Clipper or Token Transit) will allow you unlimited rides on both FAST and FAST Connect services.
|FAST CONNECT (Microtransit)
Effective September 5, 2023
|Adult||Youth||SDM / REDUCED|
|Cash Fare (Single Ride Fare)||$2.00||$1.75||$1.00|
|FAST Local 31-Day Pass||$80.00||$70.00||$40.00|
*Disabled riders must apply for a Clipper Regional Transit Connection (RTC) card to receive the discounted fare.
Can I transfer to FAST Connect for free to/from a fixed-route FAST bus?
Riders who use Clipper Card Cash Value will have one free transfer valid for 60 minutes upon tapping the Clipper device to pay their fare. Purchasing a 31-Day pass on Clipper or Token Transit allows for unlimited transfers.
How long will I have to wait for my ride?
FAST is focused on a great user experience and will strive to keep wait times between 20 and 30 minutes.
Will other riders board my vehicle?
Trips will be shared to optimize travel and ensure your wait time is minimized. FAST Connect is an innovative new on-demand option, but it is still a public transit service.
When does FAST Connect operate?
FAST Connect operates Monday – Friday 6 am – 8 pm and on Saturday 9 am ‑ 5 pm.
FAST Connect does not operate on Sundays, New Year’s Day, Memorial Day, Juneteenth, 4th of July, Labor Day, Thanksgiving Day, and Christmas Day.
Are FAST Connect vehicles ADA accessible?
FAST Connect vehicles are accessible to persons with disabilities and persons using wheelchairs. When using the “Ride Pingo” app or making a reservation by phone, please designate a wheelchair will be boarding to efficiently manage space on a vehicle
Is FAST canceling all its fixed route bus service?
As part of its FAST Forward strategic plan approved by City Council in September 2022, FAST will reduce fixed route service over the next few years.
What are the service changes FAST is implementing now?
Routes 2 and 4 will be replaced by the new FAST Connect service in the Northeast Fairfield zone.
Route 8 will be replaced by the new FAST Connect service in the Cordelia/Green Valley zone.
Route 8 Tripper will operate during the school year (on school days only) and offer two morning drop offs and two afternoon pickups.
Are animals allowed on FAST Connect?
Only service animals are allowed on all transit vehicles.
Under Department of Transportation (DOT) Americans with Disabilities Act (ADA) regulations, the definition of a service animal is an animal “individually trained to work or perform tasks for an individual with a disability.” Animals meeting this definition are considered service animals under the ADA regardless of whether they have been licensed or certified by a state or local government. If an animal’s only function is to provide emotional support or comfort for the rider, that animal would not fall under the regulatory training-based definition of a service animal. Service animals are working animals and not pets. Service animals must always be under the control of the owner and well-behaved. Any service animal will be removed if it shows signs of aggression or inappropriate behavior, such as uncontrolled barking, growling at other passengers, jumping on other passengers, or running away from the owner.
Is there room for my bike on FAST Connect?
Unfortunately, bikes are not allowed at this time. We hope to have bike racks installed in the near future.
Who do I call if I have questions?
FAST Connect Dispatch: (707) 422- 2877
Monday – Friday: 5 am – 8 pm
Saturday: 7:30 am – 6 pm
FAST Administration: (707) 434-3800
Monday/Tuesday/Thursday: 8 am – 12 pm and 1 pm – 5 pm